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|Customer Service Policy
Our customer service policy is very simple - We want you to be happy!
We want you to have a wonderful shopping experience and offer prompt responses, fast and free shipping, order updates and order follow through. We will stay in touch with you until you receive the product and are satisfied.We welcome all your questions at email@example.com
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All orders are generally shipped within 2 to 4 business days. We offer FREE SHIPPING on all orders worldwide unless specified otherwise
All orders are shipped via Registered Air Mail from India and generally take between 10 - 15 business days (not counting holidays) for delivery. Sometimes it can take longer owing to customs or postal requirements and your location
Our items are shipped by registered air mail hence a signature is required at delivery. If there is no one available to take delivery, the post office will leave a notice for re-delivery or for the item to be picked up. In the event that the item is not claimed within a certain number of days (depending on your country's postal policy), the item will get returned to us. Items will also get returned if your address is incorrect. In such cases we can re-ship the parcel to you but will have to charge shipping/handling fees. If a refund is issued we will deduct original shipping/handling fees as these would have already been incurred by us.
To date none of our packages have been levied any customs duties however in case there are any, the customer will be solely responsible for any customs duties or taxes associated with their purchase.
Some countries prohibit the importing of herbal products for personal use. Please check your country's policies before ordering. If customs returns your package to us, we will provide a refund on the purchase price of the product minus 10 % restocking fee. The shipping cost will not be refunded. If the package is seized by customs and not returned to us, we will not issue a refund.
Please note we cannot ship to Austria, Denmark, Germany, Netherlands, Portugal. Customers from Canada please contact us before ordering. Top of Page
Our Commitment To Privacy
Your privacy is important to us.To better protect your privacy we provide this notice explainingour online information practices and the choices you can make aboutthe way your information is collected and used.
The Information We Collect:
This notice applies to all information collected or submitted on theFavorFinesse.com website. On some pages, you can order products,make requests, and register to receive materials.
The types of personal information collected at these pages areName,Address,Email address,Phone number,(etc.)
On some pages, you can submit information about other people.For example, if you order a gift online and want it sent directly tothe recipient, you will need to submit the recipient's address.
In this circumstance, the types of personal information collected are:
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing anorder only to ship the product and to confirm delivery.We do not share this information with outside parties except to theextent necessary to complete that order.
Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you when necessary.We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser. They make it possible to store contents of your shopping box until you are ready to check out and recognize your browser when you visit. By doing this, we can personalize your return visits and save you time during checkout.
Our Commitment To Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Should you have other questions or concerns about these privacy policies, please email us at firstname.lastname@example.org
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We are confident that you will love our products, however if you are not satisfied with your purchase, please e-mail us at email@example.com within 7 days of merchandise receipt to initiate a return or exchange.
Returned merchandise must be in original packaging and in sealed, original, saleable condition. Custom and special order and personal items such as Bindis, are not returnable.
Upon the receipt of your returned merchandise, you will be issued a refund of your purchase amount less shipping and handling fees incurred by us. Refunds will be issued in the same form as initially paid.
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We are committed to quality customer experience. We would love to hear from you in order to improve and enhance your shopping experience. Please tell us what you think by sending us an e-mail at firstname.lastname@example.org. Thank you.
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